Episode 002: Knowledge Sharing with Jon LoDuca

I interview Jon LoDuca in this episode to discuss his company, Playbook Builder. We talk about how he moved from service provider to software provider and how that allowed him to grow beyond his previous capacity. He discusses the importance of building experience into the daily habits of the user as a way of solidifying the value of the software.

Knowledge sharing in Playbook Builder with Jon LoDuca
Jon LoDuca

I interview Jon LoDuca in this episode to discuss his company, Playbook Builder. We talk about how he moved from service provider to software provider driving knowledge sharing for his clients. We also discuss how that scale allowed him to grow beyond his previous capacity. He discusses the importance of building experience into the daily habits of the user as a way of solidifying the value of the software.

Daily habits can drive change management for your customer. And change management is critical for customer success.

How do lead change management in your customers’ organizations.

Jon is founder of Playbook Builder a skill accelerator software that helps companies capture and leverage their team’s best practices, insights, and knowledge so they can SCALE. They make knowledge sharing happen. He’s been featured as a technology and business leader in Forbes, The Wall St. Journal, Advisor Today and dozens of trade publications. Jon is the author of The Thought Leader, a contributing writer for Capterra, and a sought-after speaker with engagements at MDRT, TEDx, AALU, TechAssure, Lincoln Financial, Marshberry, NAIFA, and several regional organizations nationwide.

teamplaybookbuilder.com

LinkedIn – Jon LoDuca

Author: Frank Bria

Frank Bria is the author of the internationally bestselling book Scale: How to Grow Your Business by Working Less and founder of High-Ticket Program, a strategy firm dedicated to scaling B2B service businesses. A trained mathematician and systems engineer, he launched several fintech startups in the advanced analytics space. He has consulted with Fortune 500 companies and multinational tech firms on quantitative marketing solutions including AI and predictive analytics. Now he works with SaaS companies leveraging advanced analytics to improve customer experience and retention. Frank is the host of The 6 to 7 Figures Show and The SaaS CX Show podcasts. He lives in Phoenix, AZ.

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