Episode 004: Streamlined Webinars with Omar Zenhom

Posted on January 28, 2020March 27, 2020Categories The SaaS CX Show1 Comment on Episode 004: Streamlined Webinars with Omar Zenhom

In this episode, I interview Omar Zenhom, co-founder and CEO of Webinar Ninja. We talk about the transition from content provider to software provider and all the changes that come with it. Omar discusses the customer experience principle of “speed to value” and how they designed Webinar Ninja to make it easier for people to get their core work done.

Omar Zenhom

In this episode, I interview Omar Zenhom, co-founder and CEO of Webinar Ninja. We talk about the transition from content provider to software provider and all the changes that come with it. Omar discusses the customer experience principle of “speed to value” and how they designed Webinar Ninja to make it easier for people to get their core work done.

Omar Zenhom is the co-founder and CEO of WebinarNinja. Founded in 2014, over a million people have attended a webinar on WebinarNinja and it has been named as one of the fastest growing SaaS companies in 2018. 

Omar is also is the host of the iTunes Best of 2014 podcast, The $100 MBA Show. With over 90 million downloads and over 1,400 episodes, The $100 MBA Show is ranked as a top business podcast in over 30 countries.

webinarninja.com/toolkit

Episode 003: Leveraging the Value Chain with Michael Jarman

Posted on January 28, 2020March 27, 2020Categories The SaaS CX Show  Leave a comment on Episode 003: Leveraging the Value Chain with Michael Jarman

We talk with Michael Jarman, co-founder and CEO of TurboPass Corporation, about the importance of identifying the critical elements of the value chain in an organization. His company works with auto dealers in facilitating the lending relationship between a car buyer and the finance company or bank. By working with the dealer, he leverages the critical lynchpin of the relationship and gets rid of the friction that makes it hard to sell more cars.

Michael Jarman

We talk with Michael Jarman, co-founder and CEO of TurboPass Corporation, about the importance of identifying the critical elements of the value chain in an organization. His company works with auto dealers in facilitating the lending relationship between a car buyer and the finance company or bank. By working with the dealer, he leverages the critical lynchpin of the relationship and gets rid of the friction that makes it hard to sell more cars.

Michael Jarman is the co-founder and CEO of TurboPass Corporation, a financial technology start up based in Austin, Texas. Michael calls himself a “recovering banker.” He served on early sales teams at Capital One Auto Finance, Santander Consumer, and was a Vice President for Dealer Services at Regions Bank. Mike is a husband, father, son and brother. He is trying to be more creative in his business and life with his new Silver Founders podcast. 

Dealer/Lending: nostips.com

Car Buyer: myturbopass.com

Episode 002: Knowledge Sharing with Jon LoDuca

Posted on January 28, 2020March 27, 2020Categories The SaaS CX Show1 Comment on Episode 002: Knowledge Sharing with Jon LoDuca

I interview Jon LoDuca in this episode to discuss his company, Playbook Builder. We talk about how he moved from service provider to software provider and how that allowed him to grow beyond his previous capacity. He discusses the importance of building experience into the daily habits of the user as a way of solidifying the value of the software.

Knowledge sharing in Playbook Builder with Jon LoDuca
Jon LoDuca

I interview Jon LoDuca in this episode to discuss his company, Playbook Builder. We talk about how he moved from service provider to software provider driving knowledge sharing for his clients. We also discuss how that scale allowed him to grow beyond his previous capacity. He discusses the importance of building experience into the daily habits of the user as a way of solidifying the value of the software.

Daily habits can drive change management for your customer. And change management is critical for customer success.

How do lead change management in your customers’ organizations.

Jon is founder of Playbook Builder a skill accelerator software that helps companies capture and leverage their team’s best practices, insights, and knowledge so they can SCALE. They make knowledge sharing happen. He’s been featured as a technology and business leader in Forbes, The Wall St. Journal, Advisor Today and dozens of trade publications. Jon is the author of The Thought Leader, a contributing writer for Capterra, and a sought-after speaker with engagements at MDRT, TEDx, AALU, TechAssure, Lincoln Financial, Marshberry, NAIFA, and several regional organizations nationwide.

teamplaybookbuilder.com

LinkedIn – Jon LoDuca

Episode 001: Simple User Interfaces with Adrian Chenault

Posted on January 28, 2020March 27, 2020Categories The SaaS CX Show1 Comment on Episode 001: Simple User Interfaces with Adrian Chenault

In this episode, I interview Adrian Chenault, co-founder of Contact Mapping. He discussed the formation of the company and how it helps entrepreneurs build more effective personal and professional relationships.

Simple User Interfaces in Contact Mapping with Adrian Chenault
Adrian Chenault

In this episode, I interview Adrian Chenault, co-founder of Contact Mapping about the simple user interfaces they use. He discussed the formation of the company and how it helps entrepreneurs build more effective personal and professional relationships.

We also talk about the importance of simple user interfaces in order to get users to continue to use your application. 

Listen to Omar Zenhom of Webinar Ninja talk about how a simple user workflow was critical to their success.

Adrian Chenault is the CEO and Co-Founder of Contact Mapping. Contact Mapping is a smartphone app that helps anyone to tap into your most underutilized asset, your network, and create win/win opportunities in every area of your life. Adrian created Contact Mapping with his father, Tom, who is a legendary networker and entrepreneur. 

contactmapping.com/action

Episode 000: Introduction to The SaaS CX Show

Posted on January 28, 2020March 27, 2020Categories The SaaS CX Show  Leave a comment on Episode 000: Introduction to The SaaS CX Show

In this special episode, Frank introduces The SaaS CX Show including the goals for each interview and why his background as a serial SaaS Founder will help him tease out the lessons for creating an excellent customer experience out of each episode.

The SaaS CX Show

In this special episode, Frank introduces The SaaS CX Show including the goals for each interview and why his background as a serial SaaS Founder will help him tease out the lessons for creating an excellent customer experience out of each episode.

The goal of the podcast is to help you create a world-class customer experience.

What does a world-class customer experience look like?