Activation is more than onboarding. It's ensuring that your customer has done all the tasks that will make them most likely to stay and use their new accounts and services.
You won't know what those tasks are, until you take a look at the data and see what it's telling you. Our custom activateCX score does exactly that.
Keeping profitable customers is how banks thrive. You do that best by meeting the customer's financial need. Personalized for their individual situation and financial events coming up in their lives.
Our custom retainCX score uses your customers' metrics to predict when an account is at risk so you can do something about it now.
Continuing profitable growth within a customer account is the fuel for scale and stability. You need to know what makes a customer profitable. New products and more usage from existing ones.
We identify profitable customer segments and know how to grow them with our custom developCX score.
Before the onset of the pandemic, digital banking during COVID-19 surged, which in turn drove financial institutions to seek to create better consumer experiences. However,
If you build your SaaS product with these goals in mind, you can reduce customer churn and create a much better program.
All too often, businesses take a catch-up approach to project management and analysis. Rather than planning ahead and anticipating needs, these companies perform autopsies after the fact. Unfortunately, this method can lead to high customer churn rates.
If you build your SaaS product with these goals in mind, you can reduce customer churn and create a much better program.
The COVID-19 pandemic has challenged traditional banking models and made the digital experience more significant. Even customers not accustomed to banking by smartphone, tablet or
Amid the pandemic, U.S. smartphone and laptop usage use is reportedly surging about 45% above normal levels. But screen time differs by generation. How does
Necessity may be the mother of invention but it can also solve banking problems in the midst of an emergency. Over the last four decades
Don’t be the problem, be the solution!By Tery Spataro, @tery I studied the behavior of bank customers for over seven years. COVID-19 crisis created an