Know What Your Customers Want from Digital

Stay Aligned with Digital Banking Trends

the digital cx banking report

This issue of the Digital CX Banking Report focuses on how COVID-19 has affected your consumers. And who will now move to digital channels. Learn more about the survey.
Find out the latest digital banking trends by downloading a FREE copy of the report preview below.

The Digital CX Group publishes the Digital CX Banking Report every quarter. We report what consumers tells us about digital banking trends.


Activation is more than onboarding. It's ensuring that your customer has done all the tasks that will make them most likely to stay and use their new accounts and services.

You won't know what those tasks are, until you take a look at the data and see what it's telling you. Our custom activateCX score does exactly that.



Keeping profitable customers is how banks thrive. You do that best by meeting the customer's financial need. Personalized for their individual situation and financial events coming up in their lives.

Our custom retainCX score uses your customers' metrics to predict when an account is at risk so you can do something about it now.



Continuing profitable growth within a customer account is the fuel for scale and stability. You need to know what makes a customer profitable. New products and more usage from existing ones.

We identify profitable customer segments and know how to grow them with our custom developCX score.


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